FAQs
Everything you need to know about your stay
Get your questions answered before you arrive. Here you’ll find practical information about the hotel, its facilities and the historic surroundings of San Cristóbal de La Laguna, so you can make the most of every moment of your stay in this World Heritage City.
Is the hotel accessible for guests with reduced mobility?
Yes, it has adapted access and suitable rooms.
Can I leave my luggage before check-in or after check-out?
Yes, the hotel offers a free luggage storage service.
Can I request a cot for my baby?
Yes. Children aged 0–2 can have a cot free of charge, subject to request when booking or directly at reception (subject to availability).
Does the hotel allow pets?
No, the hotel does not allow pets
Is the swimming pool open all year round?
No, our swimming pool is open seasonally.
What are the opening hours for the swimming pool and gym?
09:00 – 21:00.
Does the hotel have meeting rooms?
Yes, the hotel has several rooms available for meetings or celebrations.